• London | Mumbai : 020 7609 2800 |

    New York : +1 646 757 1645Nation-Flag

  • Open 24 hours a day, 7 days a week, 365 days a year.

Business process outsourcing just means doing it better for less


More and more businesses in the UK and a broad are looking to us to outsource their business processes at a much reduced cost. Business process outsourcing for our clients also means greater efficiency, more accountability, greater reliability and speed. Once our clients have outsourced their business processes to us they realise how much else they can outsource. Anything that can be done at a desk, can be outsourced. If you have something you think cannot be outsourced we would love to hear from you. We love a challenge.

"I wanted to say thank you for your work and the effort put in. Also providing regular communication to our client." Happy (but confidential) client.

This is by no means a complete list. Anything that can be achieved in front of a PC can be outsourced to ESG for a fraction of the cost. Our virtual assistant model is very popular for business process outsourcing.

ESG are assisting businesses like yours. From surviving to thriving.

Customer & technical support

  • Customised support & service desk services
  • Incident processing & technical issue resolution using phone
  • Web chat, email
  • Remote desktop access
  • Video conferencing
  • Help desk
  • Ticketing and latest technologies
  • Ad hoc to 24/7 coverage
  • Multilingual support available
  • 1st line support to incident resolution

Software & website development & design

  • Website design,development and maintenance:
    • Static
    • Dynamic
    • Database enabled
    • E-commerce
    • CMS
    • Animated
    • Website hosting & management
  • Software development
  • QA
  • Analysis
  • App development
  • Project management
  • Service delivery

Internet research & analysis

  • Research and analysis from internet sources:
    • Market research
    • Competitor research
    • Product research
    • Manufacturer research
    • Services research & lead generation
  • Data collection from websites manual or automated
  • Data processing
  • Analysis and presentation
  • Graphs and chart analysis and everything else related to internet research

Lead generation

  • ESG provide lead generation to businesses that require targeted leads:
    • Recruitment companies looking for candidates leads & clients
    • Events companies looking for delegates leads and all companies looking for sales leads and prospects.

Telesales & 24/7 call answering

  • Virtual reception with IVR system
  • Telesales
  • Telemarketing
  • Customer technical support
  • Customised multilingual call answering & customer care
  • Order taking
  • Product & service enquiries
  • Appointment scheduling and verification
  • Ad hoc to 24/7 coverage

Database management

  • Database development and maintenance:
    • Web based
    • Desktop & server
  • Contacts list generation & verification
  • Data entry
  • Data and database analysis
  • Record maintenance and management

Data entry, data processing & transcription

  • Data entry
  • Internet research
  • Data list maintenance
  • Contact list generation & verification and everything else related to data processing
  • Transcription:
    • Dictation
    • Interviews
    • Meetings & calls
    • Voice mail & recordings

SEO/SMO/SMM/PPC

  • Search engine optimization
  • Keyword research and implementation
  • Competitor analysis
  • Social media
  • Facebook | Twitter | LinkedIn | YouTube
  • SMO (social media optimisation)
  • SMM (social media marketing)
  • Off site development (generating link juice)
  • Linking
  • Submissions
  • Blogs/RSS/news/releases/forums/articles
  • Internet marketing
  • Social bookmarking

Recruitment process outsourcing (RPO)

  • Advert response handling
  • CV formatting
  • Resume searching
  • Database cleansing
  • Internet research
  • Applicant tracking & lead generation

Sales & marketing

  • Email marketing
    • Template design
    • Recipient list generation
    • Monitoring of campaigns
    • Telesales and telemarketing
    • Advertising and classified postings
  • E-commerce management
  • Proactive and reactive online chat
  • SEO | PPC | SMO | SMM
  • Events management
  • Order processing
  • Lead generation & appointment setting

Personal management

  • Personal social media management
  • Appointment & event management
  • Products and services reviewing etc.
  • Reservations analysis & bookings

Presentations

  • Creation and enhancement of presentations:
    • Power Point
    • PDFs
    • Google Docs
    • Bespoke web based
  • Graphics and animation development

Content writing

  • Creative blog writing
  • Guest blog writing
  • Editing (content evaluation) & proofreading
  • Web content & maintenance
  • Ghostwriting services
  • Resume writing
  • SEO & SMO services

Book keeping & invoicing

  • Data entry & bank account reconciliation
  • Book keeping
  • Compliance accounting
  • VAT
  • CT
  • PAYEE
  • Financial management reporting
  • Profit & loss and analysis
  • Balance sheet and analysis
  • Sales invoicing & debtor management
  • Purchase invoicing and management

Other services

  • The list of services we outsource is endless and can be summarised as everything else that can be done at a desk!

Sales enquiries

Call to make an enquiry

Call to make an enquiry,

for some advice or a chat.

For a no obligation conversation

call 020 7609 2800.

or contact us

ESG Desk

ESG Desk

ESG modes of communication include internet & video telephony, remote desktop, IM

and an online control panel to access 24/7.

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Where we work

ESG Employee Gallery