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Business process outsourcing just means doing it better for less


I wanted to say thank you for your work and the effort put in. Also providing regular communication to our client. Outstanding work. Thanks.

Outsourcing BPO projects to raise the bar

Business process outsourcing to doesn't just mean reduced costs. BPO for our clients also means greater efficiency, more accountability, greater reliability and speed. Once our clients have outsourced a few processes to us they realise how much else they can outsource. Anything that can be done at a desk can be outsourced. If you have something you think cannot be outsourced, we would love to hear from you. We love a challenge.

Why choose ESG as your BPO service provider?

There are myriad BPO service providers (you may have noticed) but If you are looking for outsourcing without the headache then ESG should be your first port of call. ESG is a UK company, providing BPO in UK, Europe, USA, Gulf and worldwide, from our office in India. Effectively our clients get the cost benefits of BPO to India with the business process management services of a UK company. Same reduced costs. No headache.

When searching using typical phrases such as 'BPO providers UK' or 'BPO outsourcing projects from UK' there will be many companies showing in the search results that purport to have a base in the UK. A cursory search for their location will confirm that they are entirely based in India. Because ESG is based in the UK we offer a gateway for companies in the UK and globally to outsource business processes to India without the risk.

Outsourcing BPO services to clients large and small

Business process outsourcing used to be just for the largest of companies or the bravest. Not anymore. ESG provide effective outsourcing of business processes to many clients of all sizes, from SMBs to the largest and well-known of global companies.

Business process outsourcing – a bespoke solution

Your business processes are unique to your organisation. Show us how you operate now and we will replicate that in our offshore offices.

Other advantages of using ESG as your BPO projects outsourcing company

Other advantages when you outsource BPO services to ESG include the fact we work 24 hours a day, 7 days a week so if there is an urgent requirement we will assist quickly. You can take advantage of this 'always on' business process outsourcing to get your projects completed faster than your competitors.

HR benefits of business process outsourcing

Whether it's UK business process outsourcing or business process outsourcing from your office anywhere else in the world there is no time or expense wasted on in-house recruitment. With ESG there is no training or finding cover for when employees are on leave. We take care of everything.

BPO isnt just about reducing salaries

Don't just compare salaries when considering outsourcing business processes. Think about the cost of retention, office space, utilities, benefits, tax and pension obligations. By using ESG as your BPO service provider, you can look to at least reduce your costs in half but probably much more. And there really is no downside.

Models of BPO engagement

Whether you require BPO via our 'virtual employee' model or you prefer business process outsourcing at project level then we provide the most unbeatable cost effective solution.

BPO services – our clients and confidentiality

ESG is an extremely well regarded and efficient provider of business process outsourcing. ESG is utterly committed to confidentiality and never make reference to, or comment on, our clients unless written confirmation is given from our clients. Our strict NDAs ensure complete privacy. Our relationship with the companies that use us as their preferred BPO service provider is absolutely confidential. Your clients will never know how you manage to maintain such high quality at such a low cost.

If your organisation is now considering business process outsourcing then contact us today.

"Outsourcing without the headache"

This is by no means a complete list. Anything that can be achieved in front of a PC can be outsourced to ESG for a fraction of the cost. Our virtual assistant model is very popular for business process outsourcing.

ESG are assisting businesses like yours. From surviving to thriving.

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Customer & technical support

  • Customised customer support & service desk services
  • Incident processing & technical issue resolution using
    • Telephone
    • Online Web chat
    • Helpdesk ticketing
    • Email
    • Remote desktop access
    • Video conferencing
  • Ad hoc to 24/7/365 coverage
  • Multilingual support available
  • 1st line support to incident resolution
  • Tier 0 to Tier 4 support

Software & website development & design

  • Website design,development and maintenance:
    • Static
    • Dynamic
    • Database enabled
    • E-commerce
    • CMS
    • Animated
    • Website hosting & management
  • Software development
  • QA
  • Analysis
  • App development
  • Project management
  • Service delivery

Internet research & analysis

  • Research and analysis from internet sources:
    • Market research
    • Competitor research
    • Product research
    • Manufacturer research
    • Services research & lead generation
  • Data collection from websites manual or automated
  • Data processing
  • Analysis and presentation
  • Graphs and chart analysis and everything else related to internet research

Lead generation

  • ESG provide lead generation to businesses that require targeted leads:
    • Recruitment companies looking for candidates leads & clients
    • Events companies looking for delegates leads and all companies looking for sales leads and prospects.

Call centre & telesales

  • Call centre
  • Telesales
  • Telemarketing
  • Customised multilingual telesales available
  • Quality sales personnel to complement your brand
  • Conversational engagement to build relationships
  • Hours to suit your prospect base

Database management

  • Database development and maintenance:
    • Web based
    • Desktop & server
  • Contacts list generation & verification
  • Data entry
  • Data and database analysis
  • Record maintenance and management

Data entry, data processing & transcription

  • Data entry
  • Internet research
  • Data list maintenance
  • Contact list generation & verification and everything else related to data processing
  • Transcription:
    • Dictation
    • Interviews
    • Meetings & calls
    • Voice mail & recordings

SEO/SMO/SMM/PPC

  • Search engine optimization
  • Keyword research and implementation
  • Competitor analysis
  • Social media
  • Facebook | Twitter | LinkedIn | YouTube
  • SMO (social media optimisation)
  • SMM (social media marketing)
  • Off site development (generating link juice)
  • Linking
  • Submissions
  • Blogs/RSS/news/releases/forums/articles
  • Internet marketing
  • Social bookmarking

Recruitment process outsourcing (RPO)

  • Advert response handling
  • CV formatting
  • Resume searching
  • Database cleansing
  • Internet research
  • Applicant tracking & lead generation

Sales & marketing

  • Email marketing
    • Template design
    • Recipient list generation
    • Monitoring of campaigns
    • Telesales and telemarketing
    • Advertising and classified postings
  • E-commerce management
  • Proactive and reactive online chat
  • SEO | PPC | SMO | SMM
  • Events management
  • Order processing
  • Lead generation & appointment setting

Personal management

  • Personal social media management
  • Appointment & event management
  • Products and services reviewing etc.
  • Reservations analysis & bookings

Presentations

  • Creation and enhancement of presentations:
    • Power Point
    • PDFs
    • Google Docs
    • Bespoke web based
  • Graphics and animation development

Content writing

  • Creative blog writing
  • Guest blog writing
  • Editing (content evaluation) & proofreading
  • Web content & maintenance
  • Ghostwriting services
  • Resume writing
  • SEO & SMO services

Book keeping & invoicing

  • Data entry & bank account reconciliation
  • Book keeping
  • Compliance accounting
  • VAT
  • CT
  • PAYEE
  • Financial management reporting
  • Profit & loss and analysis
  • Balance sheet and analysis
  • Sales invoicing & debtor management
  • Purchase invoicing and management

Other services

  • The list of services we outsource is endless and can be summarised as everything else that can be done at a desk!

Sales enquiries

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for some advice or a chat.

For a no obligation conversation

call 020 7609 2800.

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ESG modes of communication include internet & video telephony, remote desktop, IM

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Where we work

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